These comprehensive Terms and Conditions describe the legal agreement between you and Alpinum Limousinen Service GmbH exclusively for the use of our premium transportation services (not personal security and escort services, not courier services, not the transport of valuables, not the concierge service. These are arranged separately). Please review these terms carefully, as they contain important information about your rights and obligations.
By accessing our website, making a booking, or using our transportation services, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you do not agree with any part of these terms, you may not use our services.
These Terms apply to all users of our services, including passengers, account holders, and anyone acting on the passenger’s behalf. By booking for another person, you confirm that you have the authority to accept these terms on their behalf.
We reserve the right to refuse service to anyone who does not comply with these terms or whose behavior is deemed inappropriate or unsafe by our staff.
Alpinum Limousine Service offers premium ground transportation services including:
All services are provided with professionally maintained vehicles operated by licensed, experienced chauffeurs. Service availability may vary depending on location, time, and demand.
We strive to provide reliable, punctual, and comfortable transportation, but cannot guarantee specific travel times due to factors beyond our control, such as traffic, weather, or road conditions.
Bookings can be made through our website, mobile application, or by contacting our customer service team directly. All bookings are subject to availability and confirmation by Alpinum Limousine Service.
When making a booking, you must provide accurate and complete information, including:
Bookings are only considered confirmed when you receive a confirmation email or text message from us. We recommend booking in advance, particularly during peak season or for special events.
You are responsible for ensuring that all information provided is correct. Errors or omissions may result in service delays or additional charges.
Payment for services must be made at the time of booking unless alternative arrangements have been made in writing. We accept major credit cards, bank transfers, and other payment methods listed on our website.
All prices are quoted in Swiss francs (CHF), unless otherwise stated, and include the applicable VAT rate of 8.1%. Prices may vary depending on distance, time, vehicle type, and requested additional services.
Additional charges may apply for:
Payment disputes must be raised within 30 days of the service date. We reserve the right to charge interest on overdue accounts.
Cancellation and refund policies are detailed in our separate refund policy document Summary:
No-shows and cancellations due to passenger error or misconduct are non-refundable. Refunds will be processed within 5-10 business days to the original payment method.
As a passenger, you agree to:
You are liable for any damage to our vehicles, caused by your actions or negligence. Smoking is strictly prohibited in all vehicles.
Our vehicles are professionally maintained and regularly inspected to ensure safety and comfort. All chauffeurs are licensed, insured, and undergo background checks and professional training.
While we strive to provide the specifically requested vehicle type, we reserve the right to substitute a vehicle of equal or higher standards if necessary. Vehicle capacity limits must be strictly adhered to for safety reasons.
We offer complimentary amenities such as water, wet wipes and tissues, sanitizer, Ricloa candies, and Wi-Fi where available. Special requests for additional amenities should be made at the time of booking and may incur additional charges.
Alpinum Limousine Service maintains comprehensive commercial insurance covering our vehicles and operations. However, our liability is limited to the extent permitted by law.
We are not liable for:
Passengers are advised to purchase their own travel insurance. Our maximum liability for any claim is limited to the amount paid for the specific service.
Suisse Lines is not liable for failures or delays in performance due to circumstances beyond our reasonable control, including but not limited to:
In such cases, we will make reasonable efforts to make alternative arrangements or reschedule services. If the service cannot be provided, we will offer a full refund or a credit for future use.
We are committed to protecting your privacy and personal data in accordance with applicable data protection laws, including the Swiss Federal Act on Data Protection and the GDPR, where applicable.
Personal information collected during the booking process is used solely to provide our services and is treated in accordance with our Privacy Policy. We do not sell or share your personal information with third parties except as necessary to provide our services or as required by law.
You have the right to access, correct, or to delete. For further details, please see our Privacy Policy.
All content on our website, including text, graphics, logos, images, and software, is the property of Suisse Lines and is protected by copyright and other intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works of our content without written permission. The Suisse Lines name and logo are registered trademarks and may not be used without permission.
These Terms and Conditions are governed by Swiss law. Any disputes arising out of these Terms or our Services shall be subject to the exclusive jurisdiction of the courts of Zurich, Switzerland.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
We reserve the right to change these Terms and Conditions at any time. Changes will be posted on our website and will be effective immediately upon posting. Continued use of our Services after changes are posted constitutes acceptance of the modified terms.
For material changes that significantly affect your rights, we will provide appropriate notification via email or prominent website notices.